Terms and Conditions

 At Eureka Exploration LTD, we strive to provide our customers with high-quality products and an  exceptional shopping experience. We understand that sometimes a product may not meet your  expectations, or you may need to return or request a refund for various reasons. To ensure a smooth  and hassle-free process, we have outlined our Return and Refund Policy below. Returns 

1.1 Eligibility for Returns You may return a product purchased from the Eureka Exploration LTD  Online Shop under the following conditions: The product is unopened, unused, and in its original packaging. You initiate the return process within [30 ] days from the date of delivery. The product is not listed under the "Non-returnable" section (see Section 2 below). 

1.2 How to Initiate a Return To initiate a return, please follow these steps: Contact our Customer Support Team at [customer support email or phone number] to request a  Return Authorization (RA) number. Pack the product securely in its original packaging, including all accessories and documentation. Clearly mark the RA number on the outside of the package. Ship the product to the address provided by our Customer Support Team. 

1.3 Return Shipping Costs Customers are responsible for all return shipping costs unless the return is  due to a product defect or an error on our part. 

1.4 Inspection and Processing Once we receive the returned product, our team will inspect it to  ensure it meets the return eligibility criteria. If the return is approved, we will process the refund or  replacement as per your request. 

2 Non-returnable Items Certain products are non-returnable and non-refundable unless they arrive  damaged or defective. These include but are not limited to: 

. Products that have been used or opened. 

. Products with missing parts or accessories. 

. Perishable or consumable items. 

. Personalised or customised items. 

. Gift cards and downloadable software. 

Refunds 3.1 Refund Process Upon approval of your return, we will process your refund to the original  payment method used for the purchase. Please allow [number of days] days for the refund to appear  in your account, depending on your payment provider. 

3.2 Restocking Fee A restocking fee may be applied to returns of certain products. If a restocking fee  applies, it will be deducted from your refund. 

4 Damaged or Defective Products If you receive a damaged or defective product, please contact our  Customer Support Team within [number of    days] days of receiving the item. We will guide you  through the process of returning the product or receiving a replacement. 

5 Contact Us If you have any questions or need assistance with returns or refunds, please don't  hesitate to contact our Customer Support Team at [customer support email or phone number]. 

6 Policy Changes Eureka Exploration LTD reserves the right to update or modify this Return and Refund  Policy at any time. Any changes will be effective upon posting the revised policy on our website. 

By shopping with Eureka Exploration LTD, you agree to abide by the terms and conditions outlined in  this Return and Refund Policy. Thank you for choosing Eureka Exploration LTD! Address, Pen-Y-Bont Mill, Pen-Y-Bont, Oswestry, SY10 9JQ United Kingdom Tel 07929049163  Email info@eureka-exploration.com